Frequently asked questions (FAQs)

  • What kind of projects can win funding from the Aviva Community Fund?

    We believe good projects come in all shapes and sizes. That’s why we’re happy to give all kinds of projects – both large and small – a share the funding.

    The Aviva Community Fund will support over 800 projects across four different fund levels and six categories, giving awards to communities throughout the UK.

    We want you to enter a project for your community and tell us what a difference these much-needed funds could make. Your project must be associated with a local community organisation or charity, but you don’t need to work for them.

    Get enough votes from friends, family and supporters in your community and your project reach the finals, where a judging panel will award the funds.

  • What are the funding levels for the Aviva Community Fund?

    To suit projects of different sizes, you can apply for one of four levels of funding:

    • Up to £1,000
    • Up to £5,000
    • Up to £10,000
    • Up to £25,000.
  • Who can submit a project?

    The Aviva Community Fund is open to everyone, whether you have a connection with Aviva or not.

    We welcome project submissions from Aviva customers, employees, insurance brokers or financial advisers (whether associated with Aviva or not) and the general public.

    The only condition is that you live in England, Scotland, Wales or Northern Ireland.

    For more information on eligibility, please read our terms and conditions.

  • What makes a good entry?

    Find out if your project is right for the Aviva Community Fund by asking yourself these key questions:

    Is it based in the UK?
    We’ll only fund projects within communities in the United Kingdom.

    Is it action-oriented?
    Your project should ‘create’, ‘make’, ‘change’, ‘buy’ or otherwise be intended for the greater good of the community.

    Can you deliver it with the requested funding alone?
    Ideally, it should be possible to deliver the project you enter completely with the funds you’re applying for. Projects that don’t need additional funding will have a better chance of meeting the judging criteria than those relying on securing other funds.

    We have four levels of funding for projects:

    • up to £1,000
    • up to £5,000
    • up to £10,000, and
    • up to £25,000.

    Is it going to be well underway by the end of 2017?
    Your project should be complete or well under way before 31 December 2017.

    Need more help? Learn about the categories projects must be entered into.
    Read the full eligibility criteria.

  • What are the categories for the 2016 Aviva Community Fund?

    In 2016, we’re offering funding in these categories:

    Health, disability and well-being
    Projects related to looking after people’s health and well-being. These projects could include anything from active living and hospice care to community centres running wellbeing initiatives.

    Supporting the younger generation
    Projects that look after younger people, supporting family life and young people, education programmes, scouts groups, and more.

    Supporting the older generation
    Projects that provide help and support to the older generation, such as befriending and listening services, dementia charities, projects helping older people get online and more.

    Sport in the community
    Projects for community and grass roots sports clubs. This could include all-ages, or age-specific projects, or sports activities aimed at encouraging particular groups of people to become more active.

    Environment in association with the Mirror Projects that restore, protect, connect communities with and/or encourage the use of green spaces such as community parks, wildlife habitats and woodlands. Or projects that support or enable environmental initiatives such as recycling, renewable energy projects or environmentally friendly building methods.

    Community support
    Use this category if your project will have a positive community impact and doesn’t fit into the categories above. It could be a community development project, a project looking after the welfare of animals, or something else entirely.

    Each project category is also divided into three income bands. We’ve based these bands on the average annual income of the organisation that will receive the award as follows:

    • organisations with an average annual income of £100,000 or less
    • organisations with an average annual income of between £100,001 and £1,000,000
    • organisations with an average annual income of between £1,000,001 and £5,000,000
  • Why do you only support charities with an annual income of under £5m?

    Our research shows lack of funding is a fundamental threat to local charities and groups. A fifth (20%) of local groups, charities and organisations fear for their future due to lack of funding.

    Many of these organisations are completely reliant on volunteers. But without enough money, many vital local support services and community-based programmes will have to close.

    The Aviva Community Fund aims to provide over 800 charities and community groups with financial support. On top of that, our online toolkit will also equip these groups with the resources they need to raise their profile and get further funding in the future.

  • Do you have to be a registered charity to apply?

    No, you don’t have to be a registered charity to enter.
    The Aviva Community Fund is open to all not–for-profit organisations whose goal is to help improve the community it serves. This includes sports clubs, youth centres, Cubs, Brownies and Scouts as well as programmes run by volunteers.

  • Can you apply for running costs or just for specific things?

    You can apply for funds to cover running costs (including staff costs) as well as specific items. All you need to do is make sure your entry explains how the funding will benefit your organisation and the local community.

  • If we win, when will we get the money?

    Winners will get their funding by BACS payment within six weeks of us announcing the winners as long as we’ve completed the due diligence on your organisation.

  • What is due diligence and what will I need to provide?

    If your project reaches the finals, the Charities Trust (our fulfilment provider) will ask you to answer some basic due diligence questions about the organisation that will receive the money.

    You can find copies of the due diligence forms (PDF 386KB) here. We will carry out due diligence on any organisation receiving funding.

  • What is the Helping Hand prize draw?

    We’ll enter unsuccessful entries submitted by an Aviva customer into the Helping Hand Prize Draw for the chance to win one of 40 awards worth £500. For more information on how to qualify for the Helping Hand prize draw, please see the terms and conditions.

  • I want to find out more, volunteer for or get involved in a project. How do I get in touch with the organisation?

    If an organisation is happy for you to contact them, they will list their contact details on their project page. Alternatively, you could try searching for them on the internet.

  • Will I get lots of marketing from Aviva?

    No, we will only contact you about the Aviva Community Fund. You can unsubscribe from these emails by clicking the unsubscribe link in the email or by contacting us at

  • I want to speak to someone about the Aviva Community Fund – who can I call?

    If you have a query, you can contact our helpline on 0151 284 1018 (from 9 am to 5 pm, Monday to Friday). Outside of those hours, please email us at

  • When can I submit my project?

    You can submit your project as soon as the Aviva Community Fund launches on 13 September by completing our online entry form. You have until noon on 13 October 2016 to submit a project.

    Take a look at the hints and tips from our panel of experts and the project submission guide (PDF 1MB) help you create a great project submission.

    We recommend that you discuss your submission with the organisation or charity early on - they may be able to help prepare the entry.

  • Can I save the submission form while I'm working on it?

    Yes. You can save your project entry while you complete the submission form, so you don’t have to do it all in one go.

    You will be able to preview how your project will appear on the site when live. However, once you’ve submitted your project, you can’t edit it. So please make sure your entry is as good as it can be before clicking that button.

    If you have any queries about your submitted project, please email us at or call the helpline on 0151 284 1018

    For tips on creating a successful project submission, please read our project submission guide (PDF 1MB).

  • Can I submit an entry for the same project as someone else?

    No. We’ll only accept one entry for each project.

  • Can I submit more than one project?

    Yes, you can submit more than one project as long as they are different.

  • How do I upload a video to YouTube?

    1. Sign in to YouTube. If you don’t have a YouTube account, you can easily set one up following this link:
    2. Click the upload button at the top of the page.

      Before you start uploading the video, you can choose the video privacy settings.
    3. Select the video you'd like to upload from your computer or smartphone.
    4. As the video is uploading, you can edit both the basic information and the advanced settings of the video and decide if you want to notify subscribers.
    5. Click publish to finish uploading a public video to YouTube.
    6. If you haven’t clicked publish, other people won't be able to see your video. You can always publish your video at a later time in your Video Manager.
  • My project could be entered into more than one category. Which one should I choose?

    It’s up to you to choose which category to enter your project into.

    You might want to consider what other projects could be submitted into the categories to help you decide. You’ll find a brief description of the types of projects we expect to see in each category in our project submission guide (PDF 1MB)

  • Can you tell me how many projects have been entered so far in each category, funding level or income band?

    No, we won’t be sharing this kind of information. We want to make sure all project submitters have the same information available to them whether they enter on the first day of the submission window or the last.

  • I’ve made a mistake in the entry I’ve submitted and I need to change it. What should I do?

    Once you’ve submitted a project, we won’t change any of the information unless it is factually incorrect or we need to remove images you’ve attached in error.

    Because of this, please make sure you check your entry carefully before submitting.

  • What happens after I submit my project?

    Our team of moderators will review your entry to make sure it meets the eligibility requirements.

    This could take up to two working days. It may take longer towards the end of the submission window or if we need to get agreement from the supporting organisations.

    Once we’ve approved your project, we’ll send you an email to let you know. You also receive a unique URL to view your project on 20 October 2016. If we don’t approve your project during moderation, we’ll contact you to let you know why.

    Read our eligibility criteria.

  • What are the broker-submitted and adviser-submitted awards?

    We have separate competitions for projects submitted by brokers and advisers. The same categories, income bands and funding levels apply for the broker and adviser competitions. The only difference is that an insurance broker or financial adviser must submit the projects.

  • Can I get an insurance broker or financial adviser to support my idea after I’ve submitted it?

    No. To qualify for the broker or adviser awards, a broker or adviser has to submit the in the first place.

  • Do I have to be a broker or financial adviser that does business with Aviva?

    No. All insurance brokers and financial advisers can submit a project and qualify for the additional awards.

  • Can I enter my project twice for the general awards and the broker/adviser awards?

    No. You can only enter a project once.

  • How can I promote my project?

    There are lots of ways you can promote your project.

    • Get in touch with friends, family and other supporters and ask them to register and vote.
    • Use Facebook, Twitter, community events, the local press and any other way you can get attention.
    • Encourage your supporters to spread the word too.

    It’s worth checking with the organisation leading the project that they are happy for you to promote the project in this way.

  • Can I use an Aviva logo to promote our entry during voting?

    We’ve created an online promotion toolkit to help you promote your project. The toolkit contains logos, images, a poster and more for you to download and use.

  • When can I vote?

    You can vote at any time during the voting phase of the competition, which runs from 9 am on 21 October to midday on 18 November 2016.

  • Who can vote?

    Anyone who lives in the UK and registers on the Aviva Community Fund website can vote for projects during the voting phase of the awards. Please read our terms and conditions for full details.

  • How do I vote for a project?

    Once you’ve registered on the Aviva Community Fund website, all you need to do is click on the ‘Vote’ button for any project you want to support. Each registered user gets 10 votes they can use at any time.

  • How does the voting work?

    For your project to reach the finals and be in with a chance of winning the funding, you need to get as many votes as possible.

    Once voting opens on 21 October, we suggest you share your project page with as many friends, family and community supporters as possible to ask them to vote for your project.

    If you’re a finalist and you’ve asked for funding up to £1,000, you’ll get the money you’ve asked for once we’ve carried out our due diligence.

    For all other funding levels, our panels of judges will review the finalists’ entries to decide which ones will get the funding.

  • If I have submitted a project, can I vote for it?

    Yes, you can! And you have 10 votes to help bump up your project’s tally.

  • How many projects can I vote for?

    You can support as many projects as you like with your 10 votes. Spread them around or use them all to support one project – it’s your choice. But use them wisely. Once you use a vote, you can’t take it back.

  • Can I see what position we are in the votes?

    We don’t have a league table of where projects are within their category, funding level or income band. However, you can see the amount of votes any project has at that moment in time on their individual project page.

    We encourage you to keep promoting your entry and acquiring as many votes as possible right to the close of the voting period. This will give you the best possible chance of becoming a finalist.

  • I want to change who I voted for. How do I do that?

    Sorry, but once you cast your votes, you can’t change them, so use them wisely!

  • Can I vote by email, phone or post?

    No, sorry, we can only accept votes through the website.

  • Can you disqualify votes?

    We can disqualify any votes we consider to be fraudulent or contrary to the terms and conditions. We don’t allow proxy voting and may disqualify any proxy votes at our discretion.

  • Who are the judges?

    Our judging panels will be made up of a wide variety of impartial judges. These could be Aviva employees or customers, brokers and financial advisers, as well as representatives from the trade press, our outreach partners and others who have supported the Aviva Community Fund campaign.

  • What are the judges looking for?

    Our judging panel will judge the entries asking for up to £5,000, £10,000 and £25,000 using these criteria:

    • Impact (40% weighting)
    • Longevity and sustainability (35% weighting)
    • Likelihood of success (10% weighting)
    • Submission (10% weighting)
    • Originality (5% weighting)

    We’ll announce the judges' results on 10 January 2017.

    We’ll announce the winners of the Helping Hand prize draw on 24 January 2017.

  • What information will I have to provide to the judges?

    If you are successful in becoming a finalist, we’ll ask you to answer five extra questions for the judges. You can find these in the terms and conditions.

  • Can I delete my profile?

    Yes. You can delete your profile at any time by contacting us at Please be aware that any projects you have submitted may also be deleted.

  • I am having problems registering

    You will need a unique email address to register on the Aviva Community Fund site. If you still need some help please call 0800 096 3409.

  • I am having problems submitting my project

    Make sure you’ve filled in all the required fields.

    If you’re still having problems, call our helpline on 0151 284 1018 (from 9 am to 5 pm, Monday to Friday). Alternatively, you can email us at and describe the issue. We’ll get back to you as quickly as we can.

  • I am having problems logging in

    If you haven’t received a confirmation email from us and followed the instructions in it, you're not registered yet. If you can't find the email, trying checking your spam/junk folder.

    If you’ve followed the link from your confirmation email to verify your registration and are still having problems logging in, click on ‘Forgot password’ and follow the instructions to reset your password.

    If you are still need some help, please call us on 0800 096 3409.

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    While we’ve tried to make sure the site functions properly on older web browsers, you may experience some limitations. If you are having problems using the site, please make sure your browser is up to date.