Frequently asked questions (FAQs)

  • What kind of projects can win funding from the Aviva Community Fund?

    We believe good projects come in all shapes and sizes. That’s why we’re happy to give all kinds of projects – both large and small – a share the funding.

    The Aviva Community Fund will support over 500 projects across four different fund levels and four categories, giving awards to communities throughout the UK.

    We want you to enter a project for your community and tell us what a difference these much-needed funds could make. Your project must be associated with a local community organisation or charity, but you don’t need to work for them.

    Get enough votes from friends, family and supporters in your community and your project could reach the finals,where a judging panel will award the funds.

  • What are the funding levels for the Aviva Community Fund?

    To suit projects of different sizes, you can apply for one of four levels of funding:

    • Up to £1,000
    • Up to £5,000
    • Up to £10,000
    • Up to £25,000.
  • Who can submit a project?

    The Aviva Community Fund is open to everyone, whether you have a connection with Aviva or not.

    We welcome project submissions from the general public as well as Aviva customers, employees, insurance brokers or financial advisers (whether associated with Aviva or not). 

    The only condition is that you live in England, Scotland, Wales or Northern Ireland.

    For more information on eligibility, please read our terms and conditions.

  • What makes a good entry?

    Find out if your project is right for the Aviva Community Fund by asking yourself these key questions:

    Is it based in the UK?

    We’ll only fund projects within communities in the United Kingdom.

    Is it action-oriented?
    Your project should ‘create’, ‘make’, ‘change’, ‘buy’ or otherwise be intended for the greater good of the community.

    Can you deliver it with the requested funding alone?
    Ideally, it should be possible to deliver the project you enter completely with the funds you’re applying for. Projects that don’t need additional fund will have a better chance of meeting the judging criteria than those relying on securing other funds.

    We have four levels of funding for projects:

    • up to £1,000
    • up to £5,000
    • up to £10,000, and
    • up to £25,000.

    Is it going to be well underway by the end of 2018?
    Your project should be complete or well under way before 31 December 2018.

    Read the full eligibility criteria.

  • What are the categories for the 2017 Aviva Community Fund?

    In 2017, we’re offering funding in these categories:

    Health and Wellbeing

    Projects related to looking after people’s health and well-being. These projects could include anything from active living and hospice care to community centres running wellbeing initiatives.

    Skills for Life

    Projects that aim to help communities and individuals improve their lives by learning useful new skills, particularly digital ones. These could include projects that teach digital skills to older people, help younger people learn how to live on a limited budget, or give homeless people skills to land a job.

    Community support

    Projects in this category aim to help communities make their surroundings and aspects of their life sustainable, without harming our planet. This could include projects that restore, protect or connect communities, from environmental projects to regeneration projects or community events. 


    Projects in this category aim to bring people together, no matter what their faith, colour, gender, abilities or sexual orientation. It’s about breaking down divisions and including people that may feel marginalised into the community. It could include projects like multi-faith education, making communities more accessible for those with disabilities, or helping to reduce or ease poverty in the community. 

    Need more help? Learn about the project categories.

  • Why do you only support charities with an annual income of under £1m?

    Our research shows lack of funding is a fundamental threat to local charities and groups. A fifth (20%) of local groups, charities and organisations fear for their future due to lack of funding. 

    Many of these organisations rely completely on volunteers. But without enough money, many vital local support services and community-based programmes will have to close.

    The Aviva Community Fund aims to provide over 500 charities and community groups with financial support. On top of that, our online toolkit will also give these groups the resources they need to raise their profile and get more funding in the future.

  • Do we have to be a registered charity to apply?

    No, you don’t have to be a registered charity to enter.

    The Aviva Community Fund is open to any not–for-profit organisation whose goal is to help improve the community it serves. This includes sports clubs, youth centres, Cubs, Brownies and Scouts as well as programmes run by volunteers.

  • Can you apply for running costs or just for specific things?

    You can apply for funds to cover running costs (including staff costs) as well as specific items. All you need to do is make sure your entry explains how the funding will benefit your organisation and the local community.

  • If we win, when will we get the money?

    We’ll send winners their funding by BACS payment within six weeks of us announcing the winners as long as we’ve completed the due diligence on your organisation.

    If you’re a finalist and you’ve asked for funding up to £1,000, you’ll get the money you’ve asked for once we’ve carried out our due diligence. 

    For all other funding levels, our panels of judges will review the finalists’ entries to decide which ones will get the funding.

  • What is due diligence and what will I need to provide?

    We're working with Charities Trust to run the Aviva Community Fund. If your project reaches the finals, the Charities Trust will ask you to answer some basic due diligence questions about the organisation that will receive the money.

    You can find copies of the due diligence forms here:
    For awards of £1,000 or less these are the requirements (PDF 193KB)
    For awards of over £1,000 these are the requirements (PDF 207KB)

    We will carry out due diligence on every organisation that wins funding.


  • What are the Customer and Employee Awards?

    Unsuccessful entries (not receiving any of the other awards) submitted by an Aviva customer or employee will automatically receive £200 for their project. For more information on how to qualify for the Customer and Employee Awards, please see the terms and conditions.


  • I want to find out more, volunteer for or get involved in a project. How do I get in touch with the organisation?

    If an organisation is happy for you to contact them, they will list their contact details on their project page. Alternatively, you could try searching for them on the internet.

  • I want to speak to someone about the Aviva Community Fund – who can I call?

    If you have a query, you can contact our helpline on 0151 284 1018 (from 9 am to 5 pm, Monday to Friday). Outside of those hours, please email us at

  • When can I submit my project?

    You can submit your project as soon as the Aviva Community Fund launches on 12 September by completing our online entry form. You have until noon on 10 October 2017 to submit a project.

    Take a look at the hints and tips from our panel of experts and the project submission guide (PDF 1MB) to help you create a compelling entry.

    We recommend that you discuss your submission with the organisation or charity early on - they may be able to help prepare the entry.

  • Can I save the submission form while I'm working on it?

    Yes. You can save your project entry while you complete the submission form, so you don’t have to do it all in one go. You can find your saved projects in the My Projects tab after you’ve logged in.

    You will be able to preview how your project will appear on the site when live. However, once you’ve submitted your project, you can’t edit it. So please make sure your entry is as good as it can be before clicking that button.

    If you have any queries about your submitted project, please email us at or call the helpline on 0151 284 1018

    For tips on creating a successful project submission, please read our project submission guide.

  • Can I submit an entry for the same project as someone else?

    No. We’ll only accept one entry for each project.

  • Can I submit more than one project?

    Yes, you can submit more than one project as long as they are different.

  • How do I upload a video to YouTube?

    1. Sign in to YouTube. If you don’t have a YouTube account, you can easily set one up following this link:
    2. Click the upload button at the top of the page.

      Before you start uploading the video, you can choose the video privacy settings.
    3. Select the video you'd like to upload from your computer or smartphone.
    4. As the video is uploading, you can edit both the basic information and the advanced settings of the video and decide if you want to notify subscribers.
    5. Click publish to finish uploading a public video to YouTube.
    6. If you haven’t clicked publish, other people won't be able to see your video. You can always publish your video at a later time in your Video Manager.
  • My project could be entered into more than one category. Which one should I choose?

    It’s up to you to choose which category to enter your project into.

    You might want to consider what other projects could be in the categories to help you decide. You’ll find a brief description of the types of projects we expect to see in each category in our  submission guide

  • Can you tell me how many projects have been entered so far in each category, funding level or income band?

    No, we won’t be sharing this kind of information. We want to make sure all project submitters have the same information available to them whether they enter on the first day of the submission window or the last.

  • I’ve made a mistake in the entry I’ve submitted and I need to change it. What should I do?

    Once you’ve submitted a project, we won’t change any of the information unless it is factually incorrect or we need to remove images you’ve attached in error.

    Because of this, please make sure you check your entry carefully before submitting.

  • What happens after I submit my project?

    Our team of moderators will review your entry to make sure it meets the eligibility requirements. 

    This could take up to two working days. It may take longer towards the end of the submission window or if we need to get agreement from the supporting organisations.

    Once we’ve approved your project, we’ll send you an email to let you know. You also receive a unique URL to view your project on 23 October 2017. If we don’t approve your project during moderation, we’ll contact you to let you know why.

    Read our eligibility criteria.

  • What are the broker-submitted and adviser-submitted awards?

    We have separate competitions for projects submitted by brokers and advisers. The same categories, income bands and funding levels apply for the broker and adviser competitions. The only difference is that an insurance broker or financial adviser must submit the projects.

  • Can I get an insurance broker or financial adviser to support my idea after I’ve submitted it?

    No. To qualify for the broker or adviser awards, a broker or adviser has to submit the project in the first place.

  • Do I have to be a broker or financial adviser that does business with Aviva?

    No. Any insurance brokers and financial advisers can submit a project and qualify for the additional awards.

  • Can I enter my project twice for the general awards and the broker/adviser awards?

    No. You can only enter a project once.

  • How can I promote my project?

    There are lots of ways you can promote your project.

    • Get in touch with friends, family and other supporters and ask them to register and vote.
    • Use Facebook, Twitter, community events, the local press and any other way you can get attention.
    • Encourage your supporters to spread the word too.

    It’s worth checking with the organisation leading the project that they are happy for you to promote the project in this way.

  • Can I use an Aviva logo to promote our entry during voting?

    We’ve created an online promotion toolkit to help you promote your project. The toolkit contains logos, images, a poster and more for you to download and use.

  • When can I vote?

    You can vote at any time during the voting phase of the competition, which runs from 9 am on 24 October to midday on 21 November 2017.

  • Who can vote?

    Anyone who lives in the UK, has a UK IP address and registers on the Aviva Community Fund website can vote for projects during the voting phase of the awards.
    Please read our terms and conditions for full details.

  • How do I vote for a project?

    Once you’ve registered on the Aviva Community Fund website, all you need to do is click on the ‘Vote’ button for any project you want to support. Each registered user gets 10 votes they can use however they like at any time.
  • How does the voting work?

    For your project to reach the finals and be in with a chance of winning the funding, you need to get as many votes as possible.

    £1,000 funding level

    In the £1,000 funding level, we’ll give the first 200 projects in any category to get 1,000 votes the funding they applied for.

    After voting closes, the next 200 projects with the most votes across all categories will become finalists. Again, they’ll get the funding they applied for.

    In the broker and adviser awards, we guarantee to give the first 15 projects to reach 1,000 votes the funding they applied for.  After voting closes, the next 15 projects with the most votes across all categories will become finalists and get the funding they applied for.

    In all of these instances, the projects must pass our due diligence checks to receive the money. If they don’t pass the checks, we’ll have to turn down the application.  If this happens, we’ll give the funding to the project with the highest votes that didn’t make the finals as long as they pass the checks. 

    £5,000 and above funding levels

    At the other funding levels, the projects with the most votes will reach the Finals. There, our panel of judges will decide which projects will receive funding.

    Once voting opens on 24 October, we suggest you share your project page with as many friends, family and community supporters as possible to ask them to vote for your project.

  • If I have submitted a project, can I vote for it?

    Yes, you can! And you have 10 votes to help bump up your project’s tally.

  • How many projects can I vote for?

    You can support as many projects as you like with your 10 votes. Spread them around or use them all to support one project – it’s your choice. But use them wisely. Once you use a vote, you can’t take it back.

  • Can I see what position we are in the votes?

    We don’t have a league table of where projects are within their category, funding level or income band. However, you can see the amount of votes any project has at that moment in time on their individual project page.

    We encourage you to keep promoting your entry and acquiring as many votes as possible right to the close of the voting period. This will give you the best possible chance of becoming a finalist.

  • I want to change who I voted for. How do I do that?

    Sorry, but once you cast your votes, you can’t change them, so use them wisely!

  • Can I vote by email, phone or post?

    No, sorry, we can only accept votes through the website.

  • Can you disqualify votes?

    We can disqualify any votes we consider to be fraudulent or contrary to the terms and conditions. We don’t allow proxy voting and may disqualify any proxy votes at our discretion.

  • Who are the judges?

    Our judging panels will be made up of a wide variety of impartial judges. These could be: 

    • employees
    • customers
    • brokers
    • financial advisers
    • representatives from the trade press
    • our outreach partners, and
    • others who have supported the Aviva Community Fund campaign.
  • What are the judges looking for?

    Our judging panel will judge the entries asking for up to £5,000, £10,000 and £25,000 using these criteria:

    • Impact (40% weighting)
    • Longevity and sustainability (35% weighting)
    • Likelihood of success (10% weighting)
    • Submission (10% weighting)
    • Originality (5% weighting)

    We’ll announce the judges' results on 16 January 2018.

  • What information will I have to provide to the judges?

    If you are successful in becoming a finalist, we’ll ask you to answer five extra questions for the judges. You can find these in the terms and conditions.

  • Can I delete my profile?

    Yes. You can delete your profile at any time by contacting us at Please be aware that any projects you have submitted may also be deleted.

  • I am having problems registering

    You will need a unique email address to register on the Aviva Community Fund site. If you still need some help please call 0800 096 3409.

  • I am having problems submitting my project

    Make sure you’ve filled in all the required fields.

    If you’re still having problems, call our helpline on 0151 284 1018 (from 9 am to 5 pm, Monday to Friday). Alternatively, you can email us at and describe the issue. We’ll get back to you as quickly as we can.

  • I am having problems logging in

    If you haven’t received a confirmation email from us and followed the instructions in it, you're not registered yet. If you can't find the email, trying checking your spam/junk folder.

    If you’ve followed the link from your confirmation email to verify your registration and are still having problems logging in, click on ‘Forgot password’ and follow the instructions to reset your password.

    If you are still need some help, please call us on 0800 096 3409.

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